RSC Services

The JISC Regional Support Centre (RSC) exists to enable learning providers to realise the opportunities created by new technologies. We provide a wide variety of services on an individual and sector-wide basis for the Learning and Skills sector in Wales.

Our service is for identified learning providers within the Learning and Skills Sector in Wales, including Further Education, Adult and Community Learning, Voluntary Learning, Offender Learning and Work Based Learning providers. It also extends to some Higher Education organisations, and the Specialist College Sector. The RSC supports strategic managers, operational managers and practitioners responsible for:

• learning and teaching
• curriculum
• staff development
• quality
• technical infrastructure
• library/learning resources
• business support

For more information please click on the headings below or use the up and down arrow keys on your keyboard.
Download full overview document English PDF

We advise managers and those responsible for organisational transformation on the use of technology to enhance teaching and learning provision and to support core business functions. We can offer advice and support on topics such as:

• technology to aid collaboration and transformation
• technology and quality
• learner expectations
• staff development planning and delivery
• technology in new build and refurbishment projects
• embedding the use of technology throughout the organisation.

In addition, a number of services are available such as:

• eProgress Review - more information:  PDF English - PDF Welsh
• Accessibility Audits - click here to learn more.
• Funded Exchange Visits - CELTIC CAMEL - click here to learn more.

We can offer advice and support on topics such as:

• finding, integrating and promoting e-resources: quality websites, teaching resources, e-journals, e-books, online databases
• creating a Moodle / VLE presence for the Learning Resources Service (LRS) and integrating its services
• Web 2.0 for the LRS
• information literacy and reader development: using e-learning tools to support the delivery of information skills training. Examples may include developing online information literacy resources (e.g. using screencasts or learning objects), integrating resources into the curriculum, finding and using free information literacy resources
• library catalogues / library management systems
• access management for e-resources
• other LRS technology such as PC booking systems, voting systems / clickers or other e-learning tools for inductions and teaching.

As well as welcoming individual queries (our contact details are here), we also post to our blog, update our delicious account and add new LR topics to the RSC Wales online information and resources area. Links to all these resources can be found on our Netvibes hub.

For learning technologists we can do the following:

• circulate information on the latest news and developments in the field of technologies relevant to teaching and learning via our website news, blogs, and online information and resources area
• signpost relevant tools / resources that can be used to support teaching and learning via our online information and resources area, website and blogs
• facilitate discussions (face to face and online) between those with similar interests / concerns, for example via the Learntech Wales Jiscmail list and the Moodle Wales User Group
• demonstrate technologies and how they can be used in a teaching and learning environment
• provide opportunities for supported 'experimentation' with new technologies
• work in partnership with expert agencies to provide information and support in the use of technology to improve accessibility and inclusion
• offer access to relevant events, workshops and conferences - see the Events section of our website.

If you are interested in finding out more about our services to learning technologists, please get in touch with one of our Curriculum Contacts.

We can advise on:

• network management
• learning technologies technical support
• network technical diagnostic support.

For more information on these services: PDF English - PDF Welsh

We also regularly put on technical training events in Wales (see the RSC Wales Events page for details of upcoming courses) and post to our RSC Wales Technical Blog. Join the ITSysman technical email list for Further Education providers.

RSC Wales works with staff development managers and learning technology staff to devise effective staff development programmes to enable organisations to deliver effective CPD opportunities for their staff. 

RSC Wales can broker and occasionally deliver staff development if necessary. More information on our staff development work is available from the following information sheet: PDF English - PDF Welsh

RSC Wales has been working with ITT departments across Wales. We can:

• advise teacher educators on approaches to technology enhanced learning in accordance with new LLUK standards and minimum core
• provide exemplar material and resources, including our online "Using e-Learning in Teaching" area
• disseminate timely information, via our ITT-Wales-Post16 email list.

Please contact us at support@rsc-wales.ac.uk for more information on any of these services.

RSC Wales can:

• advise teachers on approaches to technology enhanced learning in accordance with new teacher training standards and minimum core
• provide exemplar material / resources (including our "Using e-Learning in Teaching" area)
• inform of the latest news and developments in the field of technologies relevant to teaching and learning via our website news, blog, and  online information and resources area
• signpost relevant tools/resources that can be used to support teaching and learning
• facilitate discussions (face to face and online) between those with similar interests / concerns
• demonstrate technologies and how they can be used in a teaching and learning environment
• provide opportunities for supported 'experimentation' with new technologies
• offer access to relevant events, workshops, conferences - see the Events section of our website.

RSC Wales can provide opportunities for learners to share their thoughts and ideas on specific uses of technology to enhance their learning. This might be related to, (but is not restricted to):

• learning space design
• handheld / mobile technologies
• learner expectations
• social networking
• e-safety.

RSC Wales works directly with providers of Higher Education in Wales to ensure that the opportunities created by the development of new learning technologies can be realised. We offer Information Learning Technology advice and guidance on topics such as strategic development and implementation, staff development and learning resources. This support is delivered by:

• working with managers to identify opportunities to use technologies, and to design appropriate strategies
• helping organisations to identify staff development needs and then brokering or providing training
• celebrating and disseminating good practice via workshops and conferences
• disseminating information on resources and events via our email list and blog.

More information about our HE support is available in the following document: PDF English - PDF Welsh

To arrange a one to one visit to discuss your individual needs, or to find out more about the sort of services we can offer you, please get in touch with RSC Wales by email at support@rsc-wales.ac.uk or telephone 01792 295959.

RSC Wales works directly with providers of Adult and Community Learning in Wales to ensure that the opportunities created by the development of new learning technologies can be realised. We offer Information Learning Technology advice and guidance on topics such as strategic development and implementation, staff development and learning resources. This support is delivered by:

• working with managers to identify opportunities to use technologies, and to design appropriate strategies
• helping organisations to identify staff development needs and then brokering or providing training
• celebrating and disseminating good practice via workshops and conferences
• disseminating information on resources and events via our email list and blog.

To arrange a one to one visit to discuss your individual needs, or to find out more about the sort of services we can offer you, please get in touch with RSC Wales by email at support@rsc-wales.ac.uk or telephone 01792 295959.

RSC Wales works directly with Work Based Learning providers in Wales to ensure that the opportunities created by the development of new learning technologies can be realised. We offer Information Learning Technology advice and guidance on topics such as strategic development and implementation, staff development and learning resources. This support is delivered through:

• working with managers to identify opportunities to use technologies, and to design appropriate strategies
• helping organisations to identify staff development needs and then brokering or providing training
• celebrating and disseminating good practice via workshops and conferences
• disseminating information on resources and events via our website, email list and blog.

More information about our WBL support is available in the following document: PDF English - PDF Welsh

To arrange a one to one visit to discuss your individual needs, or to find out more about the sort of services we can offer you, please get in touch with RSC Wales by email at support@rsc-wales.ac.uk or telephone 01792 295959.

RSC Wales works directly with Further Education Colleges in Wales to ensure that the opportunities created by the development of new learning technologies can be realised. We offer Information Learning Technology advice and guidance on topics such as strategic development and implementation, staff development and learning resources. This support is delivered through:

• working with managers to identify opportunities to use technologies, and to design appropriate strategies
• helping organisations to identify staff development needs and then brokering or providing training
• celebrating and disseminating good practice via workshops and conferences
• disseminating information on resources and events via our email list and blog.

More information about our FE support is available in the following document: PDF English - PDF Welsh (Coming soon)

To arrange a one to one visit to discuss your individual needs, or to find out more about the sort of services we can offer you, please get in touch with RSC Wales by email at support@rsc-wales.ac.uk or telephone 01792 295959.

RSC Wales works directly with nominated Specialist Colleges in Wales to ensure that the opportunities created by the development of new learning technologies can be realised. We offer Information Learning Technology advice and guidance on topics such as strategic development and implementation, staff development and learning resources. This support is delivered through:

• working with managers to identify opportunities to use technologies, and to design appropriate strategies
• helping organisations to identify staff development needs and then brokering or providing training
• celebrating and disseminating good practice via workshops and conferences
• disseminating information on resources and events via our email list and blog.

To arrange a one to one visit to discuss your individual needs, or to find out more about the sort of services we can offer you, please get in touch with RSC Wales by email at support@rsc-wales.ac.uk or telephone 01792 295959.

RSC Wales builds an understanding with JISC Advisory Services and other partners on how to best promote that service to the community. For example, RSC Wales runs local and regional courses and events on accessibility issues, in collaboration with JISC TechDis. Active and positive partnerships are in place with, for example:

• JISC TechDis
• JISC infoNet
• JISC Digital Media
• JISC Procureweb
• JISC Legal
• Netskills
• Welsh Assembly Government Department for Children Education Lifelong Learning and Skills (DCELLS)
• HEFCW
• fforwm
• NIACE Dysgu Cymru
• NTfW
• NGfL Cymru
• WVN Support Centre
• Higher Education Academy